fb99 Frequently Asked Questions

fb99 requires a valid, government-issued photo ID to complete KYC. The most commonly accepted document is a Bangladesh National ID (NID) card; a valid passport or driving licence is also accepted. You will need to upload a clear photograph or scan of the front and back of the document, plus a recent selfie holding the document. Verification is typically completed within 24 hours of submission.

Password resets on fb99 are handled through the Login page — click "Forgot Password", enter the mobile number linked to your account, and a reset code will be sent by SMS within a minute. Enter the code, set a new password, and log in immediately. If you no longer have access to the registered mobile number, contact support at [email protected] so they can assist with identity-verified account recovery.

No — fb99 strictly allows one account per person. Duplicate accounts are detected automatically during KYC and payment verification. If a second account is identified, both accounts may be suspended and any pending withdrawals held for review. If you believe a duplicate was created by mistake — for example, during a registration error — contact support immediately to have the duplicate removed and your original account preserved.

To close your fb99 account permanently, send a written request to [email protected] from your registered email address, clearly stating that you wish to close the account and confirming your username. Any remaining balance will be refunded to your verified payment method before closure. If your reason for closing is related to gambling habits, fb99 can instead offer a self-exclusion period or account cooling-off — our support team will walk you through the options without pressure.

The minimum deposit on fb99 is ৳200 BDT regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer through Dutch-Bangla Bank, BRAC Bank, or City Bank. This low entry threshold is intentional so that Bangladeshi players can start with a comfortable amount and explore the platform before committing larger funds. There is no upper limit on deposits, though large transactions may trigger additional verification.

The minimum withdrawal on fb99 is ৳500 BDT. Withdrawals can be made to the same payment method used for the most recent deposit — bKash, Nagad, Rocket, or Upay are the fastest options for Bangladeshi players, with most processed within one to three hours during business hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or City Bank typically take one to two business days to clear.

fb99 does not charge its own processing fee on standard deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, or Rocket — may apply their own standard transaction fees depending on your account type and the amount transferred. Always check your mobile banking app for the applicable service charge before initiating a transfer. Bank wire withdrawals may also carry a small bank-side fee that fb99 has no control over.

Most fb99 withdrawals are processed within a few hours, but delays can occur if your KYC verification is still pending, if the withdrawal amount exceeds a threshold that triggers a manual security review, or if the request was submitted outside of our peak processing window. If your withdrawal has been pending for more than 24 hours, contact the support team at [email protected] with your username and transaction reference for a direct update.

Yes — all slot games available on fb99 are sourced from certified game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game uses a certified Random Number Generator (RNG) that produces outcomes independently of previous spins or bet sizes. Return-to-Player (RTP) percentages are set by the provider and published within the game's information panel. fb99 does not modify RTP settings — the figures you see are the figures in play.

fb99 is fully optimised for mobile browsers — no app download is required. The entire platform, including cricket betting, live casino tables, slots, and Lucky Bingo, loads cleanly on Android and iOS devices through your standard mobile browser. Simply navigate to fb99login.net on your phone's browser, log in, and play. Mobile users in Dhaka, Chittagong, Sylhet, and across Bangladesh report the same fast, responsive experience as desktop users.

The fb99 live casino section is powered by Evolution Gaming and Ezugi and includes live dealer versions of Roulette, Blackjack, Baccarat, Dragon Tiger, Andar Bahar, Teen Patti, and game-show style titles like Crazy Time and Lightning Roulette. All tables are hosted by professional live dealers and stream in HD. Table limits vary widely — from low-stakes tables suitable for casual players up to VIP tables for high rollers.

For Bangladesh Premier League matches on fb99, bets must be placed before the official start time of the match to count as pre-match wagers. In-play bets are accepted while the match is live subject to odds availability. If a match is abandoned, reduced to fewer overs, or subject to a DLS recalculation, settlement follows Duckworth-Lewis-Stern rules where applicable; otherwise bets on affected markets are voided and stakes returned. Full BPL betting rules are outlined in the Terms & Conditions.

A wagering requirement — also called a playthrough requirement — is the number of times you must bet the bonus amount before it can be withdrawn as real cash. For example, if fb99 awards a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus converts. Bets on cricket, sports, and most slots typically count 100% toward wagering; live casino games may contribute at a lower percentage. Full details are in the bonus terms for each offer.

Yes — fb99 regularly runs free-spin promotions tied to specific slot titles from providers like Pragmatic Play and NetEnt. Free spins are awarded on selected games and credited to your account automatically when you qualify. Winnings from free spins are added as bonus funds subject to the stated wagering requirement before withdrawal. Free-spin offers are frequently featured as part of Eid, Pohela Boishakh, and Victory Day seasonal promotions on the fb99 platform.

fb99 operates a loyalty programme that rewards consistent players with points earned on every qualifying bet across cricket, casino, and slots. Accumulated points can be exchanged for bonus funds, free spins, or exclusive reload offers. Higher activity levels unlock VIP tiers that carry enhanced withdrawal limits, dedicated account management, faster processing times, and invitations to exclusive seasonal promotions. Contact the support team to get a full overview of your current loyalty tier and point balance.

Yes — if you prefer to play without bonuses, you can request a bonus opt-out by contacting support at [email protected]. Once opted out, no bonus funds will be applied to your deposits and you will not receive promotional communications. This is a completely valid choice and fb99 will not apply pressure to reverse it. Players in a self-exclusion or time-out period are automatically opted out of all marketing communications for the duration of the restriction.

fb99 offers a full suite of responsible gaming tools that any player can activate at any time: deposit limits (daily, weekly, or monthly), wagering limits, session time reminders, loss limits, a temporary time-out feature (24 hours up to 30 days), and permanent self-exclusion for players who need a full break from gambling. All tools are activated by the support team immediately upon request — no justification is required, and there is no waiting period for restrictions being tightened.

To self-exclude from fb99, send an email to [email protected] with the subject line "Self-Exclusion Request", including your registered username and the exclusion period you want — the minimum is six months, and permanent exclusion is available if preferred. Your account will be closed, all active sessions terminated, and all marketing communications stopped immediately upon confirmation. Any remaining balance is returned to your verified payment method. Self-exclusion cannot be reversed before the chosen period expires.

The minimum age to register and play on fb99 is 21 years old. This applies without exception to all players in Bangladesh. Age is verified during the KYC process through submission of a government-issued ID document. Any account found to belong to a person under 21 will be suspended immediately and any deposited funds returned after investigation. fb99 strongly encourages parents and guardians to use parental control software on shared devices to prevent underage access to online gambling platforms.

fb99 protects your personal and financial data using industry-standard SSL (Secure Socket Layer) encryption across every page and transaction on the platform. Your payment details are never stored directly on fb99 servers — deposits and withdrawals are processed via encrypted connections to your bKash, Nagad, Rocket, or bank provider. KYC documents are stored with restricted access and are used solely for identity verification. Full details of how your data is collected, used, and protected are available in the fb99 Privacy Policy.